| Feature Comparison List | TicketSpice Pricing | eTix |
|---|---|---|
| Price | 99¢ cents per ticket + standard credit card fees of 2.9% + 30¢ | Not public, which is a very bad sign. |
| Control all branding at top of page | Yes, but your attendees will complain. | |
| Set, markup, and keep the ticketing fees | ||
| Time slot ticketing | ||
| Text for Tickets | ||
| Weekly payouts | ||
| Pods and seating layouts | Yes, although it’s not easily updatable | |
| Email, Zoom, chat, and phone support | Technically, yes. But their support is notoriously difficult to come by. | |
| Data sovereignty and data privacy | ||
| Re-entry scanning with photo verification | ||
| Add / remove ticket to existing order | ||
| Ticket transfers | ||
| Discounts for social shares | ||
| Google tag manager support | ||
| Built in Ambassador Program |
The event ticketing experience between TicketSpice and eTix are vastly different. Here are a few things to keep in mind.
Since eTix doesn’t publish its prices, it forces event organizers to either set up a sales demo or search the edges of the internet.
Keeping costs hidden is a bad sign.One source mentions, “eTix pricing can be as high as 27% when adding all fees, including ticketing, service, convenience, shipping, and others.”
TicketSpice is a flat 99¢ fee per ticket plus standard credit card processing rates of 2.9% + 30¢.
With eTix, images are often small, not featured, or listed as broken links. One reviewer mentioned it took them hours just to purchase tickets.
TicketSpice, on the other hand, has a smooth, modern, interface and purchasing takes less than a minute.
When using eTix, help is often hard to come by. If you have a simple question, you’ll be directed to a mountain of articles and an AI bot. If you want to change your order and add or remove a ticket, you’ll need to fill out a customer support form and start a new order.
At TicketSpice, we respect your time. If you want to change an order, you can do so easily. If you have a question or need help, our solutions team is available to answer any of your questions via live chat or a scheduled call. See all our support options.
Support
eTix pricing are not publicly published. One source mentions, “eTix pricing can be as high as 27% when adding all fees, including ticketing, service, convenience, shipping, and others.” Essentially, you’re forced to either set up a sales demo or search the edges of the internet to get the answer to this question.
Our pricing is simple and public for all to see. TicketSpice is a flat 99¢ fee per ticket plus standard credit card processing rates of 2.9% + 30¢. You will never have to fill out a form or call a pushy sales rep to find our pricing.
Rather than make refunds easy, eTix warns you not to order tickets unless you are certain you want them. This warning is important because, as their website says, “All sales are final and refunds are allowed only in limited circumstances as described in the Canceled or Postponed Events section above.”
Cancellations and refunds are instant and seamless. Need to downgrade an attendee? TicketSpice can issue them a partial refund. Need to cancel a ticket? TicketSpice lets you do full refunds, partial refunds, or better yet, a coupon code for future events. No matter how you want to manage cancellations and refunds, TicketSpice is on your team.
Technically yes, but it’s notoriously hard to come by. If you have a simple question, you’ll be instructed to fill out a form and comb through a mountain of articles.
Definitely! At TicketSpice, we respect your time. Whether you prefer to live chat, email, or call, we are available to help you. See our Support options here. You can also find answers to common questions in our easy-to-navigate help center.
It’s complicated. You’re encouraged to purchase a separate order. If you want to add to the existing order, you need to submit a customer support form to get further assistance. And even once you submit a form, there are no guarantees your request will be approved.
Of course! We believe additions should be easy, so we’ve made adding a ticket as simple as a few clicks.
According to the fine print on their website, “additional hardware is required to sell tickets using Etix Mobile Box Office.”
Simply download our free mobile Box Office app to your preferred devices, and the scanning is easy.
eTix offers an ambassador program only through third-party providers. Deals may be available for social media followers, but there’s no official ambassador program.
Yes. TicketSpice offers a robust ambassador program that can serve as a powerful marketing generator. The program is a win for both the attendees and the organizers.
Free to signup. No setup fees, hidden fees, contracts, or shenanigans.
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